Frequently Asked Questions
Cancellations & Rescheduling
As we are a small practice, we appreciate as much notice as possible for cancelling or rescheduling. This allows clients that may be on a waiting list to be booked into any available times.
If you need to cancel or postpone an appointment, please provide a minimum of 48 hours notice before your scheduled appointment. Except in the event of family emergency, a cancellation fee equal to the cost of the scheduled session will be charged if less than a 48 hours notice is provided.
If you do not attend an appointment without notifying us beforehand, you will be charged the full scheduled fee.
Appointment Reminders
Appointment reminders can be provided via SMS and/or email. We also ask that you make note of your appointment dates and times in your diary.
Collecting and Storing of Information
As part of providing a quality service, we will need to collect and store personal information about your child and your family.
HOW INFORMATION IS COLLECTED
Personal information is collected by various methods including (but not limited to):
- through your interactions with the Speech Pathologist
- via contact over the telephone or email
- by completing client information forms
- when you make payments
HOW INFORMATION IS USED
Personal information may be used for multiple reasons during service provision, including (but not limited to):
- service delivery, including assessment and treatment;
- administratively, including for billing;
- record keeping;
- disclosure of information to your child's Medical and/or Allied Health and/or Education Team, to facilitate best care;
- complying with any legal requirements, or insurance/compensation claims
We do not disclose any personal information to overseas recipients.
HOW INFORMATION IS STORED
Ready Set Speech takes all reasonable steps to protect all of the personal information stored from misuse, interference and loss, and from unauthorised access, modification or disclosure. Personal information is stored for the required timeframes in accordance with the applicable legislative requirements, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
Personal information may be stored in:
- electronic information management systems;
- web or cloud based platforms;
- internal server storage;
- hard-copy files in locked cabinets;
- contracted third party database storage or cloud hosting services in Australia or overseas.
Ready Set Speech has a Privacy Policy that is available upon request. This policy provides guidelines on the collection, use, disclosure and security of the information that is collected and held about your child. The Privacy Policy contains information on how you may request access to, and correction of, your/your child’s personal information and how you may complain about a breach of your/your child’s privacy and how we will deal with such a complaint.